Trustees/Directors take their motto, "Created by the community for the community" very seriously.It is essential that the woodland is maintained and developed in ways that meet the approval of themajority of the woodland's users. By various means: meeting people as they use the woodland,being available at Coffee Mornings, having all of their telephone numbers shown on all bulletinsposted in the woodland notice boards, the Trustees/Directors make themselves available to listento comments and can then discuss them. It would be impossible for everything that is done toplease everyone, but everyone is carefully listened to.

When a complaint is received:

• The complaint is circulated, initially amongst the Executive Group (Chairman, Vice-Chairman, Treasurer and Secretary).
• The Secretary will send an acknowledgement of the complaint, with an indication of thetimescale for it to be considered.
• The Executive Group will decide whether immediate action is required.
• Where necessary, any additional information required will be gathered.
• The complaint will appear on the agenda for the next monthly meeting of the Trust.
• The complaint will be fully debated by the Trustees/Directors.
• A letter setting out the Trustees/Directors' decision will be sent to the complainantimmediately after the meeting.

It is accepted that, very occasionally, the complainant will have a view with whichTrustees/Directors cannot agree. While this is regrettable, the Trustees/Directors must alwaysstrive to maintain the woodland to suit the majority of the community.

Updated 7th March 2017